Aastra CMG 7.5

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News release
AASTRA LAUNCHES NEW VERSION OF ITS CMG CONTACT MANAGEMENT SUITE

2nd November, 2010 – Aastra, a leading company at the forefront of the enterprise communication market, today announced that it has launched version 7.5 of its CMG application suite to enhance businesses’ daily communications and collaboration with partners and customers.

CMG Application Suite is an advanced contact management system for organisations seeking to improve their customer service. It incorporates outstanding call handling and the ability to easily track team members with the right competence to respond to external enquiries. This feature-rich suite encompasses activity and availability management, attendant consoles, speech dialers, desktop call handling and team collaboration. CMG was a recipient of the Technology Marketing Corporation (TMC®) 2009 Unified Communications magazine Product of the Year Award.

The solution contains a number of new applications that provide attendant users and business users with all the information needed for providing rapid, accurate and professional communication with their colleagues and customers. This includes as part of this latest release:
- voice conferencing with InConference to easily create a conference bridge by checking availabilities on calendars and letting participants join the conference by simply dialing the organizer’s extension (with a PIN code option if required to secure the call),
- InTouchTM +, a powerful and flexible UC client that provides a broad range of features from a single interface (soft phone, instant messaging, directory search, contact management and presence information),
“True to Aastra’s open platform strategy, CMG is SIP based for a flexible connection with the call managers and supports Aastra and other vendors call managers.” said Annika Engström, Head of Applications.

" CMG provides our attendants with an outstanding call handling tool as well as helps employees to collaborate more effectively with their colleagues. The result is a faster, more accurate and more personal service to the customers." adds Pasi Sampakoski, Service Director at Esecom Oy, a Finnish business communications specialist.
Aastra has also improved:
- the attendant functions
- the integration of CMG with its contact centre solution Aastra Solidus eCare in order for attendant calls to benefit from Solidus eCare’s powerful routing features. CMG integrates with Microsoft Exchange and Outlook, IBM Lotus Domino and Notes and Novell GroupWise/Windows client. For more information about Aastra CMG, please  visit www.itsolutions-jp.com